These terms and conditions shall apply to and govern all contracts between us, as the Seller (“The Seller”) and you as the buyer (“The Buyer”). These terms & conditions shall apply as the complete and exclusive terms of each contract and no variation in any documents from the Buyer including but not exhaustively any letter, receipt acknowledgement, or other form shall be effective unless expressly agreed in writing by the Seller. Unless previously agreed in writing, all orders placed with MasterPackaging.lk prior to us offering credit facilities will only be accepted on a pro-forma basis or online credit/debit card transaction. By opting to submit your credit application by electronic mail, you acknowledge that you have read, understood and agree with our standard terms and conditions and that they are legally binding and apply to all sales made.
All prices for the goods are in Sri Lankan Rupees and include Value Added Tax (“VAT”) at the relevant rate ruling on the date of dispatch. If the Buyer places an order via the Sellers web site the price payable for the goods will be set out on the web site at the time the Buyer places the order. Whilst every endeavor will be made to maintain the prices, we reserve the right to alter prices at any time without prior notice. MasterPackaging.lk reserves the right to increase the quoted price on bespoke items not included for sale on the web site, if there is an increase in costs to the Seller between the date of order and dispatch. This includes any exchange rate changes. Should expedited delivery be agreed and require overtime or other additional costs these additional costs can be charged. Work carried out at The Buyer’s request whether experimentally or otherwise will be subject to an additional charge. Additional charges may be made to cover extra work involved where copy supplied is not clear or legible.
Same day despatch, Monday to Friday, is normally achieved provided orders have been received before 3pm. MasterPackaging.lk offer a Saturday delivery service provided orders have been received before 3pm the previous day. Saturday deliveries attract extra charges. Any date of delivery given by MasterPackaging.lk to the Buyer shall be an estimate date only and while MasterPackaging.lk will always endeavor to comply with any such date MasterPackaging.lk shall not be responsible for late delivery. Without prejudice to the generality of the forgoing MasterPackaging.lk shall not be liable for late delivery or failure to deliver through any cause which is beyond our reasonable control.
Estimates given by the Seller shall be deemed to be withdrawn unless the Seller receives notice of The Buyers acceptance in writing within 7 days from the date hereof. All prices for bespoke print related orders are quoted subject to sign of final artwork and available production capacity. In the case of work being cancelled by the Buyer, the Seller will be entitled to payment for work already carried out, materials ordered, and other additional costs involved, including all allocated and scheduled production hours which are no longer saleable.
Delivery & Payment
For goods which are contracted for delivery by installments late delivery of an installment shall not entitle the Buyer to reject any other installment under the same Contract. For orders over Rs.10000, MasterPackaging.lk reserves the right to request a 50% non-refundable payment at the time the order is placed. Every endeavor will be made to deliver the correct quantities ordered, but it will be a term of contract that margins of 10 per cent for overs or shortages shall be charged or deducted on MasterPackaging customized products.
Returns & Guarantees
Orders for MasterPackagin manufactured products, either plain or printed, will be charged in full unless written notice is provided at least two weeks prior to the expected delivery date, providing manufacture of any part of the order has not already commenced.
For stock items, if you receive a faulty product, order the wrong product or simply change your mind, return the goods to us within 14 days. You only have to send the product back to us, at your own cost, unused and undamaged in the original packaging. We will arrange a credit, exchange or refund for the product within 3 days of receiving the goods. In the event of the Buyer ordering the incorrect goods and then returning them for a refund, any delivery costs incurred by MasterPackaging.lk will not be refunded. In the event of machinery purchased from MasterPackaging.lk breaking down, then any and all repair guarantees are based on a ‘back to base’ service. The product should be well packaged and returned to MasterPackaging.lk at the Buyers cost. Machinery guarantees are often supported by the manufacturer and vary from product to product. Full guarantee details are available prior to purchase.
All discount codes are offered at the discretion of MasterPackaging.lk and are for use with online orders only. Codes offered over a specified expenditure apply only to order values excluding VAT. Multiple discount codes may not be used in conjunction with one another, only one code will be accepted per order. MasterPackaging.lk reserves the right to rescind a discount code at any time.
All goods are borne at Buyer’s risk from the time notification when delivery, or attempted delivery, takes place at the location stipulated in the Contract between the Buyer and MasterPackaging.lk.
We reserve the right to substitute goods within your order with goods of an equivalent nature (i.e. a yellow stretch film dispenser for a red one). If you do not wish to accept the substituted goods, then you must return them to us within 7 days of their receipt.
Password & Security
You agree that you are responsible for maintaining the confidentiality of your password and account details and are fully responsible for all activities using your password or account. You agree to immediately notify MasterPackaging.lk of any unauthorized use of your password or account.
Right Of Recission
MasterPackaging.lk shall have the option (without prejudice to any of its other rights against the Buyer) by notice in writing to the Buyer to rescind any Contract between MasterPackaging.lk and the Buyer or to suspend delivery in the following event: If the Buyer is in breach of any term of the same or any other Contract with MasterPackaging.lk and/or (b) If the Buyer enters into any composition or arrangement with or for the benefit of its creditors, or have a receiving order in bankruptcy made against him or (if a corporate body) goes into liquidation either voluntary or compulsory or under supervision or have a receiver appointed over all or any of its assets or if the Buyer threatens to cease trading.
MasterPackaging.lk shall not be liable for failure to perform the Contract whether wholly or in part if the failure is caused wholly or partly by any circumstance or circumstances outside the control of the MasterPackaging.lk. This includes any act of God, war, strike, lockout or other industrial dispute, fire, flood, drought, legislation or other cause beyond the Sellers control.
Contact With Delicate Substances
Where the goods supplied consist of containers, wrappers or other articles intended for use in connection with any food, drug or substance of a volatile, delicate or fragile nature, the Buyer shall satisfy himself that such food, drug or other substance is not or is not likely to be affected by any material used by MasterPackaging.lk in the printing of or manufacturing of such wrappers, containers or other articles. MasterPackaging.lk shall not be liable to the Buyer in respect of any claim alleging that such food, drug or other substance has been adversely affected and the Buyer shall indemnify and keep indemnified MasterPackaging.lk from and against all liability by third parties in respect of any claim that any such food, drug or other substance has been adversely affected and caused the third party loss damage or expense.
Size Of Materials
Unless specific warranties in writing are provided for accurate sizes all sizes referred to on the website are approximate only.