Thank you for shopping at Master Packaging. Your satisfaction is our priority, and we aim to provide you with the best shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition as you received it, and in the original packaging.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, we will initiate the refund to your original payment method. Please note that the refund will exclude any initial shipping costs.

Exchanges

If you wish to exchange your item for a different size, color, or style, please contact our customer support team within 30 days of receiving your order. We will guide you through the exchange process.

Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

  • Gift cards
  • Personalized or custom-made items
  • Perishable goods

Damaged or Defective Items

If your item arrives damaged or defective, please reach out to us immediately. We will arrange for a replacement or issue a refund, based on your preference and product availability.

Return Shipping

You are responsible for covering return shipping costs unless the return is due to our error (e.g., incorrect or defective item). In such cases, we will provide a prepaid shipping label.

Processing Time

Refunds and exchanges will be processed within 5–7 business days after we receive your returned item. Note that additional time may be required for the refund to reflect in your account, depending on your payment provider.

Contact Us

For questions or concerns about our refund policy, please reach out to our customer support team. We are here to assist you and make your shopping experience with us as enjoyable and stress-free as possible.